Chance@Finches.Dev
Little Rock, AR, USA
I'm Chance, an infrastructure engineer and IT manager with a military background and a love for computing and programming. Professionally, I specialize in building and maintaining server infrastructure for small to medium-sized companies, with a focus on automation, security, and uptime reliability.
IT Operations Manager
Sherwood, AR, USA
- Present
Designed and implemented a company IT standard operating procedure, creating a reliable, documented, and scalable internal IT environment. Installed and documented all local network and server infrastructure, utilizing RAID, on and off-site backups, and various authentication methods to ensure data availability and resilience while enhancing overall data security.
IT Asset Manager
Fort Drum, NY, USA
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Conducted emergency hardware migrations of 12 terminals, 100+ end-user devices, and 65+ wireless access points during a critical security assessment, coordinating with teams of in-house technicians and off-site operations centers to maintain logistics operations with less than 1% downtime. Independently restored critical satellite equipment in a combat zone, reactivating stalled logistics operations and ensuring mission continuity while saving $8,000+ in replacement costs. Trained and supervised new soldiers in equipment maintenance and troubleshooting, reducing repair times by 30% and enhancing overall technical proficiency.
IT Support Technician
Sherwood, AR, USA
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Managed IT support and cloud services for 40 devices throughout both office and construction environments, ensuring data access for all users with no more than 3% downtime. Engineered a cost-effective, temporary server solution with continuous file sync and remote backups, ensuring 97% availability and uptime for uninterrupted project management and bidding during infrastructure transition.
CompTIA
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Amazon
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